Refund policy
Remnant Returns and Refunds Policy
At Remnant, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Process: To start a return, please contact our customer service team at [email address] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds:
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, any item not in its original condition, or items returned more than 30 days after delivery).
Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email address] with your order number and details about the product defect or damage.
Non-returnable Items: Several types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Contact Us: If you have any questions about our returns and refunds policy, please contact us at [email address]. Our customer service team is here to assist you.
Thank you for shopping with Remnant. We appreciate your support and are dedicated to ensuring your satisfaction.